Frequently Asked Questions
Important Note: krkart is a product discovery platform that links to Amazon, Flipkart and other partners. All purchases are fulfilled by these partner platforms, and their terms & conditions apply for shipping, returns, warranties, and customer service.
General Questions
Q: What is Krkar?
A: krkart is a shopping platform that helps you discover and compare products from Amazon, Flipkart and other major online retailers. We don't directly sell or fulfill orders.
Q: Do I need a Krkar account?
A: No account is needed to browse products. Creating an account lets you save favorites and get price alerts.
Order Process
Q: How do I buy products listed on Krkar?
A: When you click "Buy Now", you'll be redirected to Amazon/Flipkart to complete your purchase. All transactions are handled by them.
Q: Why are prices different on the partner site?
A: Product prices may change frequently on Amazon/Flipkart. We try to show accurate prices but recommend verifying before purchase.
Shipping & Delivery
Q: What are the delivery times?
A: Delivery times depend on the seller (Amazon/Flipkart) and your location. Please check their estimated delivery times during checkout.
Q: Do you offer international shipping?
A: Shipping policies are determined by our partner platforms. Most only ship within India.
Returns & Refunds
Q: How do I return a product?
A: All returns must be processed through the platform where you made the purchase (Amazon/Flipkart). Please contact their customer support.
Q: What is the return policy?
A: Return policies vary by seller platform. Amazon typically offers 7-10 day returns, while Flipkart offers 10-30 days depending on the product category.
Payments & Pricing
Q: What payment methods can I use?
A: Payment options are determined by Amazon/Flipkart and typically include credit/debit cards, UPI, net banking, and EMI options.
Q: Why was my payment declined?
A: Payment issues should be resolved with the platform's customer support (Amazon/Flipkart). Common reasons include insufficient funds or bank security blocks.
Product & Warranty
Q: How do I claim product warranty?
A: Warranties are handled by the manufacturer or selling platform. Please contact Amazon/Flipkart support with your order details.
Q: What if I receive a damaged/incorrect item?
A: Please contact Amazon/Flipkart customer support immediately with photos of the issue. Their return/replacement policies will apply.
Contact Support